Careers with Golden Charter

Our people

The success of our business is down to our people and our priority is making Golden Charter a great place to work.  Part of this is achieved by recognising people’s potential, providing opportunities that fit their skills and talents and ensuring the appropriate support is in place.  All of this has contributed to us becoming an industry-leading organisation with sales growth in excess of 130% in the last 5 years.

Our people take pride in the work we do and in all customer interactions because we identify and provide learning and development opportunities that supports the business growth as well as their own development.  At all times, the customer is at the heart of everything we do.

Together we can do great things.

Careers

If you want to be part of this and benefit from being a member of an industry-leading business please contact us using the links below.

 

 

Danielle Ryan Senior Assurance Analyst

I joined Golden Charter in May 2012 as a Legal Services Appointment Setter within our Contact Centre, moving soon after to become part of the Compliance department as a Quality Assurer. Since moving into the Compliance team I was given the opportunity to further my knowledge and passed both a New Leaf Will Writing course and an International Compliance Association course in Financial Crime Prevention. I am now Senior Assurance Analyst within Golden Charter, I love my role and the challenges it brings. Golden Charter as a whole is a great company to work for, and seeing the progress I have made over the years shows that there are countless opportunities for those willing to develop and learn new skills.

Liam McDonald Business Change Lead

I joined Golden Charter in 2013 as I was attracted to working for a growing business with a philosophy of promoting from within. I started as a Customer Service Advisor and within 18 months I took advantage of this philosophy and was successful in my application for the position of Continuous Improvement Lead. Golden Charter offers great opportunities to develop your career and gives you all of the required support to do so. The fact I have again more recently moved to a new role as Business Change Lead proves that Golden Charter really believes in its people and the value they can add to the business.

Available Positions

If you want to be part of this and benefit from being a member of an industry-leading business contact out HR team.

Positions available in Head Office

Telesales Advisor

Golden Charter, one of the UK’s leading pre-paid funeral plan providers, welcomes empathetic, customer-focussed people to join their family at their Head Office in Bearsden, Glasgow.

Our team of professionals help customers plan their funeral by carefully guiding them through the process at their own pace, making sure they listen and taking care of their individual requests and requirements.

This is a highly-rewarding role for the right individual who is motivated by offering excellent customer service and achieving sales goals and targets.

 

The role

  • Take inbound calls and make outbound calls to speak to customers who are enquiring about purchasing a pre-paid funeral plan
  • Cultivate relationships with customers in order to better understand their needs
  • Ensure the customer receives ‘best in class’ service
  • Respectfully support the customer while they navigate through this emotional process
  • Help match a pre-paid funeral plan to the customer’s requirements
  • Be part of a team that’s sole mission is to serve the customer first, last and always
  • Maintain the’ best in class’ service on every call
  • Achieve sales goals and targets

 

Personal Specification

  • Be open to learning new skills and be able to embed them
  • Work to high personal standards and always look to continuously improve
  • Have resilience and tenacity and be able to offer the best service on every call
  • Be empathetic and understand the emotional experience a customer may be having
  • Be brave enough to ask difficult questions in order to fully understand your customers requirements

 

Rewards

  • Attractive shift patterns, no weekend work required
  • High levels of job satisfaction
  • Salary: £17,590 plus uncapped bonus (OTE £28,525+)
  • 6% pension contribution
  • Best in class 12-week induction program
  • Ongoing training, support and development
  • Free parking
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Opportunity for career progression

 

 

Senior Accountant (18 month contract)

Golden Charter has a fantastic opportunity for a Senior Accountant to join our Finance team based at our head office in Bearsden, Glasgow. This is a full time 18 month contract, covering maternity leave.

 

Key Responsibilities:

Management Reporting

  • Lead the preparation of monthly management accounts for the Trust; ensuring internal reporting deadlines are met
  • Maintain balance sheet reconciliations, and complete complex reconciliations, dealing with issues in a timely manner, notifying the Head of Financial Accounting of areas of exposure on a regular basis.
  • Maintain up to date processes for all aspects of Investment Accounting used within the Trust.

 

Financial Reporting

  • Lead the requirements of the external year-end audit for the Trust, liaising with external auditors as required.

 

Financial Control

  • Maintain and improve a strong financial and reporting environment, working with the Finance Services team, to ensure the control framework is observed.

 

Working Capital Management

  • Maintain the cashflow forecast for the Trust, working with the Trust Company Secretary to ensure effective working capital management.

 

Tax Compliance

  • Prepare VAT return for the Trust; ensuring external submission deadlines are met.
  • Liaise directly with external advisors to facilitate the timely completion of the Corporation Tax computation.
  • Liaise with HMRC (as required) to respond to any tax return queries.

 

Other

  • Provide support to the Head of Financial Accounting on an ongoing basis, including support for ad hoc requests and specific projects, with increased support around year-end timetables

 

Personal Attributes

  • Qualified accountant with a minimum of 1 years post-qualified experience
  • Experience in preparing (with self-review) monthly management accounts
  • Ability to communicate and influence at a senior level
  • Experience of working through the external auditor process, including liaison with auditors
  • Working knowledge of VAT and ability to learn and apply the rules relating to the business / sector
  • Working knowledge of Investment Accounting and ability to learn and apply the rules relating to the business / sector
  • Advanced knowledge of the Microsoft packages
  • Proficient in use of Oracle Financials

 

Salary - £35,000 plus annual bonus

Benefits –

  • Free parking
  • 6% employer pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Opportunities for career progression

Project Manager

Golden Charter has a fantastic opportunity for a Project Manager to join our Business Transformation team based at our head office in Bearsden, Glasgow. This is a full time, permanent position.

 

Key Responsibilities:

  • Accountable for the delivery of projects to agreed objectives, timescales and change policy standards
  • Manage project delivery in accordance with Golden Charter change policy and standards
  • Define and fully document the project scope, objectives, cost and benefits from the outset
  • Produce and manage project plan, ensuring critical path and interdependencies are identified
  • Identify and manage dependencies with other projects within the change portfolio
  • Ensure that internal and external resources required by the project are acquired and managed effectively
  • Ensure project roles and responsibilities are understood and communicated
  • Identify, assess and manage project risks with the project team to ensure mitigation action is taken
  • Manage and control project budget and costs using processes set out by PMO and Finance
  • Ensure all formal project controls are visible and managed appropriately to the required standards set out by the PMO and evidenced through project documentation
  • Actively manage exceptions to plan and escalate appropriately
  • Support the Business Sponsor with benefit management planning to ensure these can be evidenced through the project delivery
  • Effectively communicate progress to all business stakeholders throughout lifecycle of project deliveries using standard reporting provided by PMO
  • Provide leadership and communication required to maintain stakeholder relationships across change
  • Perform formal project closedown in accordance with agreed change process, ensuring stakeholders receive a high quality handover
  • Maintain own knowledge of current project management practices and techniques through personal development

 

Personal Attributes

  • Proven experience as a Project Manager, delivering complex projects comprising of both internal staff and third party suppliers, to successfully deliver results
  • Formal Project Management/PMO Qualifications e.g. PRINCE 2 or PMI
  • Proficient in maintenance of financial project budget and cost management
  • Thorough understanding of the project management process with in-depth experience and demonstrable application of project delivery methodologies
  • Ability to influence others at all levels
  • External and Internal stakeholder management experience
  • Excellent facilitation and presentation skills
  • Excellent written/oral communication skills for reports and presentations
  • Experience in using common project management tolls, especially MS project
  • Proficient user of all MS Office tools

 

Desirable

  • Experience working within Transformation Programmes
  • Agile Experience – iterative/agile development methodologies

 

Salary - £45,000 plus annual bonus

Benefits -

  • Free parking
  • 6% pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Fantastic career opportunities

Oracle Developer

We have an opportunity for an Oracle Developer to join our IT department based at our head office in Bearsden, Glasgow on a 6 month contract basis.

As an Oracle Developer within our busy IT Team, you will be involved in the full development lifecycle both in new project work and supporting existing systems. You will be expected to be self-motivated and capable of working with minimal supervision and in a team environment to provide solutions.

 

Key Responsibilities

  • Work with business users and team members to analyse requirements and provide technical analysis and design solutions
  • Provide analysis of technical and functional problems and implementation of solutions
  • Produce accurate documentation for all stages of the lifecycle
  • Produce efficient and reliable code, and undertake unit testing to the highest standard
  • Perform and attend walkthroughs and quality reviews of own and others’ work
  • Provide accurate effort estimates to assist planning process
  • Track progress and provide status reports on a regular basis
  • Prepare for and carry out systems implementations
  • Follow version control, data control, and change control procedures

 

Experience

Essential

  • Proven track record in software development using one or more development languages in a structured environment
  • Sound technical background in Oracle RDBMS, ideally 12c
  • Detailed knowledge of Oracle Developer Suite including Forms and Reports
  • Excellent SQL & PL/SQL development skills (packages, stored procedures, functions)
  • A proven record of applying robust problem solving and analysis skills
  • Excellent team-working skills
  • Ability to prioritise and organise own workload and deliver to deadlines
  • Ability to use own initiative and self-motivate
  • Ability to work calmly under pressure
  • Experience of Version Control
  • Thorough, systematic approach

 

Desirable

  • Able to demonstrate strong presentation and communication skills including the ability to present information to peers and business users.
  • Experience of using standard systems development lifecycle models

 

Hours: Monday-Friday, 9am-5pm

Salary: £45,000 pro rata

Benefits:

  • Onsite parking
  • 6% pension contribution
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Opportunity for career progression

Sales Support Advisor

Golden Charter has an excellent opportunity for a Sales Support Advisor to join our head office in Bearsden, Glasgow. This is a full time, permanent position.

The successful candidate should be able to demonstrate a track record of building strong and productive relationships with remote colleagues and business partners, as well as colleagues both in the team and other internal departments within the company.

 

Key Responsibilities:

  • Primary point of contact for our remote sales teams and main interface for them with other Head Office departments
  • Providing support to the National Sales Managers and the Head of Sales Operations and Support
  • Producing regular and ad-hoc reports, including daily sales reports for each channel, and carrying our relevant report/data analysis
  • Co-ordination of all mailings and key communications for the sales channels, and managing all incoming queries and correspondence from the sales channels
  • Arranging and tracking all business travel, hotel bookings, national meetings and events requirements in line with business policies and channel budgets
  • Managing the on-boarding process for marketing agents and business partners, including carrying out the relevant compliance checks
  • Raising purchase orders and invoicing, as well as recording and tracking of related expenditure
  • Co-ordinating and tracking all stock deliveries, including marketing collateral and merchandise, for the sales channels
  • Other ad-hoc tasks as required

 

Personal Attributes:

  • Excellent oral and written communications skills and able to communicate ideas and issues effectively to colleagues and clients
  • Excellent organisational skills and attention to detail
  • Excellent customer service skills, with the ability to empathise with customers, clients and colleagues
  • Good working knowledge of Microsoft applications, including Outlook, Word and Excel
  • Ability to manage own workload, work to tight deadlines and cope under pressure
  • Apply high quality standards to all tasks

 

Hours - Monday-Friday, 9am-5pm

Benefits –

  • Free parking
  • 6% employer pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Opportunities for career progression