Careers with Golden Charter

Our people

The success of our business is down to our people and our priority is making Golden Charter a great place to work.  Part of this is achieved by recognising people’s potential, providing opportunities that fit their skills and talents and ensuring the appropriate support is in place.  All of this has contributed to us becoming an industry-leading organisation with sales growth in excess of 130% in the last 5 years.

Our people take pride in the work we do and in all customer interactions because we identify and provide learning and development opportunities that supports the business growth as well as their own development.  At all times, the customer is at the heart of everything we do.

Together we can do great things.

Careers

If you want to be part of this and benefit from being a member of an industry-leading business please contact us using the links below.

 

 

Danielle Ryan Senior Assurance Analyst

I joined Golden Charter in May 2012 as a Legal Services Appointment Setter within our Contact Centre, moving soon after to become part of the Compliance department as a Quality Assurer. Since moving into the Compliance team I was given the opportunity to further my knowledge and passed both a New Leaf Will Writing course and an International Compliance Association course in Financial Crime Prevention. I am now Senior Assurance Analyst within Golden Charter, I love my role and the challenges it brings. Golden Charter as a whole is a great company to work for, and seeing the progress I have made over the years shows that there are countless opportunities for those willing to develop and learn new skills.

Liam McDonald Business Change Lead

I joined Golden Charter in 2013 as I was attracted to working for a growing business with a philosophy of promoting from within. I started as a Customer Service Advisor and within 18 months I took advantage of this philosophy and was successful in my application for the position of Continuous Improvement Lead. Golden Charter offers great opportunities to develop your career and gives you all of the required support to do so. The fact I have again more recently moved to a new role as Business Change Lead proves that Golden Charter really believes in its people and the value they can add to the business.

Available Positions

If you want to be part of this and benefit from being a member of an industry-leading business contact out HR team.

Positions available in Head Office

Telesales Advisor

We are looking to appoint a Telesales Advisor to join our expanding Contact Centre based in Bearsden, this is a full time permanent role.

Reporting to a Telesales Manager, the Telesales Advisor is responsible for the generation of new business opportunities by effectively managing relationships to secure sales on a telephony basis.

Handling both inbound and outbound calls, you will promote Golden Charter products and services by delivering a consistently high level of customer service, ensuring the customer’s needs are at the heart of the sales process.

The successful applicant will be tenacious, self-motivated, target driven with a burning desire to succeed.

This is a fantastic opportunity for the right person to earn OTE of £27,500 plus

 

Key Responsibilities:

  • Identifying customer needs and closing sales opportunities
  • Cultivating relationships from initial enquiry to the conclusion of the sale
  • Making outbound calls to potential customers
  • Answering all incoming calls to the department
  • Cultivating relationships from initial enquiry to the conclusion of the sale
  • Promoting opportunities for incremental funeral plans referral and legal services through outlined company procedures.
  • Identifying customer needs and closing sales opportunities
  • Follow up on customer enquiries to maximise sales
  • Understanding and demonstrating high level of customer service
  • Promoting Golden Charter products to clients/customers
  • Work to daily/weekly sales targets
  • Utilise company systems to track and log correctly in order to produce quality management information
  • Maintaining a focus on achieving outlined quality standards

 

Personal Attributes:

  • Financial services background advantageous but not essential
  • Ability to pro-actively source sales opportunities
  • Experience in customer relationship management
  • Disciplined and enthusiastic with self-drive and motivation
  • Excellent telephone manner
  • Excellent organisational skills
  • Ability to manage workload
  • Ability to work to tight deadlines and cope under pressure
  • Apply high quality standards to all tasks in hand
  • Work co-operatively with others to achieve a common goal

 

Salary: £17,245 plus uncapped commission (OTE £27,500)

Hours: Monday-Friday, shift pattern 9am-5pm and 11am-7pm.

Benefits -

  • Free parking
  • 6% pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Fantastic career opportunities

 

 

Customer Operations Advisor

We have a fantastic opportunity for a Customer Operations Advisor to join our expanding Operations department based at our head office in Bearsden, Glasgow. This is a full time, permanent position.

The Customer Operations Advisor is responsible for processing customers pre-paid funeral plans, from receipt of an application to activation of the plan.

 

Responsibilities:

  • Processing a customer plan from receipt of order to activation of the plan, including
  • Processing customer details and requirements
  • Allocating the plan to a funeral director
  • Scheduling and taking payments from plan holders
  • Activating the plan
  • Addressing any issues associated with the plan
  • Making outbound calls to funeral directors, intermediaries, plan holders and plan holder representatives
  • Taking inbound calls on any subject relating to a plan they have owned from a plan holder/funeral director/intermediary or the plan holder’s representative
  • Re-scheduling direct debits upon the plan holder’s instruction
  • Transferring plans from one funeral director to a new funeral director at the wish of a plan holder
  • Liaising with all other departments within the company such as Telesales, Marketing, Field Support, Affinities, BT and IT

 

Key Skills

  • Educated to GCSE level or equivalent
  • Excellent written communication skills
  • Track record of delivering excellent customer satisfaction
  • Advanced knowledge of the Microsoft packages Word, Excel and Outlook
  • Must be accurate, numerate and data literate

 

Hours: Monday-Friday, 9am-5pm

 Company Benefits:

  • Free parking
  • 6% employer pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Opportunities for career progression

Telesales Team Manager

We have a fantastic opportunity for a Telesales Team Manager to join our Contact Centre Department on a full time permanent basis.

The Telesales Team Manager is responsible for leading and developing a high performance team who provide inbound and outbound customer sales calls to potential customers. 

The successful candidate is expected to be a passionate, dedicated and reliable people manager who understands how to get the best out of individuals. 

 

Key Responsibilities

  • Lead and manage a team of up to 12 Customer Sales Advisors to maximise performance, quality and delivery of KPIs
  • Ensure that the customer experience is consistently delivered to the highest quality
  • Ensure staff meet agreed objectives and receive regular 1-2-1s under the performance review process
  • Utilise new methods to improve team standards through proactive management
  • Day to day motivation, coaching and development of your team
  • Responsibility for ensuring the highest standards of customer satisfaction
  • Set stretching objectives for self and team and deliver against these objectives
  • Ensure that compliance and regulatory standards are met consistently and understood by all
  • Effectively carries out HR procedures, e.g.  appraisals, disciplinary absence and performance management
  • Support recruitment activity when business needs arise

 

Skills

  • Previous Team Leader/Manager experience, ideally in a contact centre environment
  • Good communication and relationship building skills
  • Results focussed
  • Good attention to detail
  • Strong motivating, coaching and development experience

 

Hours - Monday-Friday. Two alternating shifts, 9am-5pm and 11am-7pm

Salary - £27,144 plus monthly commission

Benefits -

  • Free parking
  • 6% pension contribution
  • Monthly commission
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Fantastic career opportunities

Customer Service Advisor

We have a fantastic opportunity for a Customer Service Advisor to join our Operations department on a full time, permanent basis. This role is based at our head office in Bearsden.

Our Customer Service Advisors are responsible for answering incoming calls to Head Office from our Plan Holders, Funeral Directors and Marketing Agents amongst others. . The customer service team also carry out various administrative duties and resolve complaints at first point of contact.

Key Responsibilities

  • Answering incoming calls from a variety of sources
  • Updating Plan Summaries with new information
  • Taking payments and amending customers details on request
  • Resolving complaints at first point of contact where possible
  • Maintaining a professional and empathic approach throughout each customer contact.
  • Monitoring and responding to email requests from customers, funeral directors and our Intermediary partners.

 

Key Skills

  • Excellent written and verbal communication skills
  • Track record of delivering excellent customer satisfaction
  • Good attention to detail
  • Excellent telephone manner
  • Good organisational skills
  • Ability to work to tight deadlines and cope under pressure

 

Hours: Monday - Friday, 9am-5pm

Salary: £18,500 plus annual bonus

Benefits:

  • Free parking
  • 6% pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Fantastic career opportunities

Project Manager

Golden Charter has a fantastic opportunity for a Project Manager to join our Business Transformation team based at our head office in Bearsden, Glasgow. This is a full time, permanent position.

 

Key Responsibilities:

  • Accountable for the delivery of projects to agreed objectives, timescales and change policy standards
  • Manage project delivery in accordance with Golden Charter change policy and standards
  • Define and fully document the project scope, objectives, cost and benefits from the outset
  • Produce and manage project plan, ensuring critical path and interdependencies are identified
  • Identify and manage dependencies with other projects within the change portfolio
  • Ensure that internal and external resources required by the project are acquired and managed effectively
  • Ensure project roles and responsibilities are understood and communicated
  • Identify, assess and manage project risks with the project team to ensure mitigation action is taken
  • Manage and control project budget and costs using processes set out by PMO and Finance
  • Ensure all formal project controls are visible and managed appropriately to the required standards set out by the PMO and evidenced through project documentation
  • Actively manage exceptions to plan and escalate appropriately
  • Support the Business Sponsor with benefit management planning to ensure these can be evidenced through the project delivery
  • Effectively communicate progress to all business stakeholders throughout lifecycle of project deliveries using standard reporting provided by PMO
  • Provide leadership and communication required to maintain stakeholder relationships across change
  • Perform formal project closedown in accordance with agreed change process, ensuring stakeholders receive a high quality handover
  • Maintain own knowledge of current project management practices and techniques through personal development

 

Personal Attributes

  • Proven experience as a Project Manager, delivering complex projects comprising of both internal staff and third party suppliers, to successfully deliver results
  • Formal Project Management/PMO Qualifications e.g. PRINCE 2 or PMI
  • Proficient in maintenance of financial project budget and cost management
  • Thorough understanding of the project management process with in-depth experience and demonstrable application of project delivery methodologies
  • Ability to influence others at all levels
  • External and Internal stakeholder management experience
  • Excellent facilitation and presentation skills
  • Excellent written/oral communication skills for reports and presentations
  • Experience in using common project management tolls, especially MS project
  • Proficient user of all MS Office tools

 

Desirable

  • Experience working within Transformation Programmes
  • Agile Experience – iterative/agile development methodologies

 

Salary - £45,000 plus annual bonus

Benefits -

  • Free parking
  • 6% pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Fantastic career opportunities

Infrastructure Systems Analyst

We have a fantastic opportunity for an Infrastructure Systems Analyst to join our head office in Bearsden, on a 6 month contract basis.

As the IT Infrastructure Systems Analyst, you will work with business stakeholders at all levels to ensure that they have access to IT systems that support the delivery of high quality services leading to the achievement of the organisation's objectives and targets.

This is a hands-on role responsible for managing the IT systems and services as required.

The successful candidate will be required to utilise their diverse technical background, and experience of working at all levels with Microsoft, Cisco and VMware technologies, to plan, design, configure and maintain the entire organisation-wide IT estate.

 

Essential Skills

  • VMware vSphere 5.x ESXi Administration
  • Backup (Symantec Backup Exec 2014)
  • Microsoft Windows 7, 8.1 and 10
  • Microsoft Windows Server (2003, 2008 R2, 2012 R2)
  • Microsoft SQL (2005, 2012)
  • Microsoft Transact-SQL
  • Microsoft Azure
  • Microsoft Active Directory, DHCP and DNS
  • Microsoft PowerShell Scripting
  • Microsoft Patch Management
  • Office365 (Exchange, SharePoint & Lync)
  • Microsoft Office Suite (Office 2010 & Office365)
  • Cisco: Layer 3 Switches, VPN, VLANs
  • Solaris/Linux/UNIX Administration
  • Wireless and Proxy server
  • Cyber security essentials, HIDS/HIPS and NIDS/NIPS
  • ITIL Aware
  • 3 Years' experience in a similar role

 

Desirable

  • Sophos Anti-Virus (version 10.0)
  • Malwarebytes (version 1.8)
  • Microsoft Dynamics 365
  • Apple iPhone/Windows Phones and Dell tablets
  • Avaya IP Office 10.1 (Phone System)
  • Printers (Konica bizhub C280) & Print Server
  • Disaster Recovery
  • Palo Alto Next Generation Firewall PA-820
  • Technical Documentation
  • ITIL Foundation

 

Hours: Monday-Friday, 9am-5pm

Salary: up to £40,000 pro rata

Benefits:

  • Onsite parking
  • 6% pension contribution
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Opportunity for career progression

Oracle Developer

We have an opportunity for an Oracle Developer to join our IT department based at our head office in Bearsden, Glasgow on a 6 month contract basis.

As an Oracle Developer within our busy IT Team, you will be involved in the full development lifecycle both in new project work and supporting existing systems. You will be expected to be self-motivated and capable of working with minimal supervision and in a team environment to provide solutions.

 

Key Responsibilities

  • Work with business users and team members to analyse requirements and provide technical analysis and design solutions
  • Provide analysis of technical and functional problems and implementation of solutions
  • Produce accurate documentation for all stages of the lifecycle
  • Produce efficient and reliable code, and undertake unit testing to the highest standard
  • Perform and attend walkthroughs and quality reviews of own and others’ work
  • Provide accurate effort estimates to assist planning process
  • Track progress and provide status reports on a regular basis
  • Prepare for and carry out systems implementations
  • Follow version control, data control, and change control procedures

 

Experience

Essential

  • Proven track record in software development using one or more development languages in a structured environment
  • Sound technical background in Oracle RDBMS, ideally 12c
  • Detailed knowledge of Oracle Developer Suite including Forms and Reports
  • Excellent SQL & PL/SQL development skills (packages, stored procedures, functions)
  • A proven record of applying robust problem solving and analysis skills
  • Excellent team-working skills
  • Ability to prioritise and organise own workload and deliver to deadlines
  • Ability to use own initiative and self-motivate
  • Ability to work calmly under pressure
  • Experience of Version Control
  • Thorough, systematic approach

 

Desirable

  • Able to demonstrate strong presentation and communication skills including the ability to present information to peers and business users.
  • Experience of using standard systems development lifecycle models

 

Hours: Monday-Friday, 9am-5pm

Salary: £45,000 pro rata

Benefits:

  • Onsite parking
  • 6% pension contribution
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Opportunity for career progression

Sales Support Advisor

We have an exciting opportunity for a Sales Support Advisor to join our head office in Bearsden. This is a full time permanent position.

The successful candidate should be able to demonstrate a track record of building strong and productive relationships with remote colleagues and business partners, as well as colleagues both in the team and other internal departments within the company.

 

Key Responsibilities:

  • Primary point of contact for our remote sales teams and main interface for them with other Head Office departments
  • Providing support to the National Sales Managers and the Head of Sales Operations and Support
  • Co-ordination of all mailings and key communications for the sales channels, and managing all incoming queries and correspondence from the sales channels
  • Arranging and tracking all business travel, hotel bookings, national meetings and events requirements in line with business policies and channel budgets
  • Managing the on-boarding process for marketing agents and business partners, including carrying out the relevant compliance checks
  • Raising purchase orders and invoicing, as well as recording and tracking of related expenditure
  • Co-ordinating and tracking all stock deliveries, including marketing collateral and merchandise, for the sales channels
  • Other ad-hoc tasks as required

 

Personal Attributes:

  • Excellent oral and written communications skills and able to communicate ideas and issues effectively to colleagues and clients
  • Excellent organisational skills and attention to detail
  • Excellent customer service skills, with the ability to empathise with customers, clients and colleagues
  • Good working knowledge of Microsoft applications, including Outlook, Word, Excel and PowerPoint
  • Ability to manage own workload, work to tight deadlines and cope under pressure

 

Hours - Monday-Friday, 9am-5pm

Salary - £18,500 plus annual bonus

Benefits -

  • Free parking
  • 6% pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Opportunity for career progression

PMO Manager

We have an opportunity for a PMO Manager to join our Business Transformation team on a 12 month contract to cover maternity leave, based at our head office in Bearsden, Glasgow.

 

Key Responsibilities

  • Governance: Ensures all projects follow the change policy mandatory requirements and minimum standards, governing stage gate approvals of the change process lifecycle through project documentation.
  • Monitoring & Control: Ensures projects use established change process methods to control, log, manage and monitor project timescales, costs, risks, assumptions, change control, issues and dependencies.
  • Cost Management: Oversees project costs working closely with Financial planning and analysis ensuring finances are well managed.
  • Management: Ensures projects have clearly documented business outcomes with benefits and costs defined and agreed/approved by the business sponsor, Financial Planning and Analysis, the Design Authority and the Portfolio Board. Ensure mechanisms to measure and track these are in place through to post-implementation.
  • Planning: Defines planning standards that must be followed and ensures all projects have a documented project plan to exit the initiation stage of the change process.  Engages with Project Managers to ensure a Portfolio plan is created including all projects to estimate resource constraints and any overlap/dependencies that need to be escalated or resolved. 
  • Resource Management: Ensures all resourcing requirements are identified by projects and utilisation of available change and IT resources are optimised for the delivery of the overall change portfolio.
  • Reporting: Ensure projects demonstrate visibility of progress and status to all relevant stakeholders and governance boards, through oversight and coordination of relevant project management information.
  • Risk Management: Continuously monitors projects for evidence of risk management and ensures risk are being actioned and owned.
  • Stakeholder Management: Engages with portfolio owners, business sponsors and senior leadership team to ensure there is regular reporting to all business stakeholders throughout the lifecycle of projects.
  • Project Closure: Ensures formal project closedown process is in accordance with agreed change process, ensuring stakeholders receive a high-quality handover, distil good practice and ensure lessons learned are logged.
  • Golden Charter Values & Change Operating Principles: Positively influences others by role modelling and demonstrating the company values and encouraging this in own team.

 

Skills/Experience

  • Experience of managing a PMO office through and improvement.
  • Experience of managing the complete lifecycle of a project with project teams
  • Experience of operating PMO workstream of AGILE or PRINCE2 methodology (or equivalent)
  • Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
  • Highly efficient in resource planning and tasks assignment
  • Knowledge of benefits and dependency mapping, risk management and resource planning
  • Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
  • Excellent written/oral communication skills for reports and presentations
  • Diplomatic ability to influence others at all levels of the business
  • Experience of Programme and project level financial management
  • Knowledgeable and experienced Change Management methods
  • Line management or team leader experience

 

Hours: Monday-Friday, 9am-5pm

Salary - £33,522

Benefits:

  • Free parking
  • 6% pension contribution
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Opportunity for career progression

HR Advisor

Due to the number of exciting projects being worked on over the next year our HR team will require additional support to ensure business as usual work and standards remain at a consistent level while the projects are delivered. 

We therefore have a fantastic opportunity for a temporary HR Advisor to join our team based in Bearsden, Glasgow. Supporting the HR department, and reporting to the HR Operations Manager, this 9 month role will provide generalist and administrative support across the organisation.

 

Responsibilities include, but are not limited to:

  • Providing advice and guidance to managers and employees throughout the business on all people related issues
  • Contributing to projects and change programs as required, including delivering HR administrative and data entry support where required
  • Providing reporting and data analysis for the HR Operations Manager, Head of HR and managers as required
  • Supporting the Organisation Development Team as required with various Learning and Development activities and projects
  • Supporting on recruitment and selection processes

 

The ideal candidate will demonstrate the following characteristics:

  • Excellent attention to details and administrative capability
  • Able to demonstrate strong stakeholder and relationship management skills
  • Good practical understanding of employment legislation
  • Can demonstrate case management experience, particularly in supporting managers through absence management and disciplinary investigation
  • Excellent organisational skills
  • Motivated self-starter able to manage workload and prioritise appropriately
  • Ability to work to tight deadlines and cope under pressure
  • Apply high quality standards to all tasks, no matter the size or level of task
  • An understanding of payroll would be beneficial
  • Experience in designing and implementing Learning & Development activities (desirable)
  • 3-5 years’ experience in a similar role

 

Hours - Monday-Friday, 9am-5pm

Salary - £25-27,000 pro rata

Benefits -

  • Free parking
  • 6% pension contribution
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Opportunity for career progression

Marketing Executive

We are looking for an experienced, results-oriented, commercially focused individual to support the Marketing Campaign Manager in the delivery of best in class customer acquisition and retention campaigns.  This is initially a 6 month contract based at our head office in Bearsden, Glasgow.

 

This successful individual will manage and deliver campaigns which supports our objectives for conversion, referral and cross-sales.   Working closely with our contact centre and CRM teams, as well as managing external creative and production agencies, the successful candidate will focus on optimising the prospect/customer journey through targeted marketing communications to improve response rate, efficiency and conversion – while delivering a fantastic customer experience.

 

Key responsibilities:

  • Implementation of innovative mailing, email and telephony campaigns which meet objectives for conversion, retention, referral and cross-selling.
  • Maximise the return from existing lead, enquiry and customer databases
  • Work closely and manage relationships with creative and media agencies, fulfilment and print suppliers to deliver campaigns and materials within budget, to a high standard and on time.
  • Create and present campaign briefs to internal sales channels and act on feedback. Be the internal link between marketing and sales.
  • Develop and test new strategies and targeting approaches for effective communication with our prospects aimed at improving acquisition rates and costs.
  • Provide detailed results analysis on campaign results and inform decision making.
  • Monitor competitor activity and contribute to the development of our marketing strategy.

 

Essential skills:

  • Excellent communication skills and the ability to build relationships
  • Strong commercial acumen  and results orientation
  • Experience of working with customer data
  • Highly numerate  -  strong excel skills are mandatory
  • Excellent attention to detail
  • Experience and  proven track record of direct and database marketing  - financial service  sector experience would be beneficial
  • Experience in working in a fast moving, consumer sales environment – demonstrable understanding of B2C customer acquisition a must
  • Resilience and flexibility, able to cope under pressure

 

Hours - Monday-Friday, 9am-5pm

Salary - £22,000 pro rata

Benefits -

  • Free parking
  • 6% pension contribution
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Opportunity for career progression

Marketing Assistant

We have a fantastic opportunity for an experienced Marketing Assistant to join our Marketing team on a full time, permanent basis. This role is based at our head office in Bearsden, Glasgow.

We are looking for a confident, results-oriented, commercially focused individual to provide support to the Consumer Marketing Team in the delivery of our offline media activities.  Specifically, this role involves producing regular performance reporting and monitoring, so a passion for data is essential.

 

Key responsibilities:

  • Support effective, timely delivery of all existing offline media activity, including but not limited to inserts, press, direct mail and TV advertising
  • Provide detailed results analysis on campaign results and inform decision making
  • Provide regular marketing reports and identify key trends or insights to aid the decision making process
  • Maximise the return from existing offline media channels and provide innovative ideas to build efficiencies and achieve best practice
  • Work closely with media and creative agencies to deliver campaigns within budget, to a high standard and on time.
  • Create and present campaign briefs to internal sales channels and act on feedback. Be the internal link between marketing and sales.
  • Provide recommendations for new strategies and targeting approaches for effective communication with our audience aimed at improving acquisition rates and costs.
  • Raise and track all purchase orders for consumer marketing team
  • Support internal business sign off process

 

Essential skills

  • Excellent communication skills and the ability to build relationships
  • Strong analytical skills
  • Highly numerate  -  strong excel skills are mandatory
  • Strong commercial acumen and results orientation
  • Experience of working with customer data
  • Experience of copywriting and proof reading
  • Excellent attention to detail
  • Experience in direct marketing a plus
  • Experience in working in a fast moving, consumer sales environment
  • Resilience and flexibility, able to cope under pressure and meet deadlines

 

Hours: Monday-Friday, 9am-5pm

Company Benefits:

  • Free parking
  • 6% employer pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Opportunities for career progression

Software Developer

We have an exciting opportunity for a Software Developer to join our Software Development Team on a full time, permanent basis. This is a newly created role based at our head office in Bearsden.

The successful candidate will work as part of the Software Development Team to deliver applications and features which meet the need of our customers, business and our Funeral Directors.

 

Key Responsibilities

  • Work with business and team members to analyse requirements and provide technical analysis and design solutions
  • Provide analysis of technical and functional problems and implementation of solutions
  • Produce accurate documentation for all stages of the lifecycle
  • Produce efficient and reliable code, and undertake unit testing to the highest standard
  • Perform and attend walkthroughs and quality reviews of own and others’ work
  • Provide accurate effort estimates to assist planning process
  • Track progress and provide status reports on a regular basis
  • Prepare for and carry out systems implementations
  • Follow version control, data control, and change control procedures as necessary

 

Key Skills

  • 3 or more years work experience as a Software Developer embedded in full-stack, cross-functional software development teams.
  • Completion of relevant formal language-specific training and certification
  • Proven skillset in delivering secure web-applications into customer-facing production environments.
  • Participation in iterative and incremental software development in BDD and Agile environments
  • Proficient in delivery of cloud-based, containerised applications which operate at scale.
  • High level of competence in PHP
  • Experience of ‘Modern PHP’ features and practices (PHP 7+, Composer, Symfony, Zend, Laravel)
  • JavaScript (ES6, Webpack)
  • Database implementation in MySQL or NoSQL
  • Working knowledge of deploying and maintaining applications on AWS

 

Salary - up to £40,000, plus annual bonus

Company Benefits:

  • Free parking
  • 6% employer pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Opportunities for career progression

Software Quality Lead

We have an exciting opportunity for a Software Quality Lead to join our Software Development Team on a full time, permanent basis. This is a newly created role based at our head office in Bearsden.

The successful candidate will ensure the final quality of all Software Applications delivered by the Software Development Team, before they progress to a live environment.

 

Key Responsibilities

  • Ensure quality of new and existing applications.
  • Work with Product Owner to define testable requirements for new applications and features.
  • Find, document, and communicate defects.
  • Maintain backlog of outstanding defects.
  • Work with Product Owner and Development Team to investigate and resolve defects.
  • Maintain appropriate defect discovery and resolution metrics.
  • Coach the Software Development team in their approach to testing, across the full development lifecycle.
  • Lead the build and maintenance of automated test capabilities for all applications

 

Key Skills (desirable)

  • 3 or more years work experience in Software Quality Assurance (in a sole or lead capacity) embedded in cross-functional software development teams
  • Formal training in one or more automated test tools.
  • Experience of testing web-based applications: front-end, back-end and E2E - from manual exploratory techniques, through to automated regression coverage.
  • Participation in iterative and incremental software development in BDD and Agile environments.
  • Facilitation of structured ‘Test Pyramid’ approach across all development activities
  • Proven experience of building regression test suites using automated tooling
  • Working knowledge of APIs and Database technologies (to facilitate structured test).
  • Software test of cloud-based containerised applications

 

Salary - up to £36,000 plus annual bonus

Company Benefits:

  • Free parking
  • 6% employer pension contribution
  • Personal and company related annual bonus
  • Maternity Leave – 24 weeks full pay, 15 weeks SMP
  • Paternity Leave – 2 weeks full pay
  • Discounted gym membership
  • Life Assurance (4x annual salary)
  • Competitive annual leave plus the option to purchase up to a further 5 days
  • Long Service Awards
  • Opportunities for career progression