Careers with Golden Charter

Our people

The success of our business is down to our people and our priority is making Golden Charter a great place to work.  Part of this is achieved by recognising people’s potential, providing opportunities that fit their skills and talents and ensuring the appropriate support is in place.  All of this has contributed to us becoming an industry-leading organisation with sales growth in excess of 130% in the last 5 years.

Our people take pride in the work we do and in all customer interactions because we identify and provide learning and development opportunities that supports the business growth as well as their own development.  At all times, the customer is at the heart of everything we do.

Together we can do great things.

Careers

If you want to be part of this and benefit from being a member of an industry-leading business please contact us using the links below.

 

 

Liam McDonald Business Change Lead

I joined Golden Charter in 2013 as I was attracted to working for a growing business with a philosophy of promoting from within. I started as a Customer Service Advisor and within 18 months I took advantage of this philosophy and was successful in my application for the position of Continuous Improvement Lead. Golden Charter offers great opportunities to develop your career and gives you all of the required support to do so. The fact I have again more recently moved to a new role as Business Change Lead proves that Golden Charter really believes in its people and the value they can add to the business.

Danielle Ryan Senior Assurance Analyst

I joined Golden Charter in May 2012 as a Legal Services Appointment Setter within our Contact Centre, moving soon after to become part of the Compliance department as a Quality Assurer. Since moving into the Compliance team I was given the opportunity to further my knowledge and passed both a New Leaf Will Writing course and an International Compliance Association course in Financial Crime Prevention. I am now Senior Assurance Analyst within Golden Charter, I love my role and the challenges it brings. Golden Charter as a whole is a great company to work for, and seeing the progress I have made over the years shows that there are countless opportunities for those willing to develop and learn new skills.

Available Positions

If you want to be part of this and benefit from being a member of an industry-leading business contact out HR team.

Positions available in Head Office

Public Affairs Analyst

We have a fantastic opportunity for a Public Affairs Analyst to join our expanding Communications Team based at our head office in Bearsden, Glasgow.

The Public Affairs Analyst will help the business access politicians and governmental decision makers, investigate detail behind published papers and media comment, and prepare briefing notes on related subjects.

Key Responsibilities

 

Reviewing output from the UK’s parliaments

  • Reading the daily feeds and collating relevant content
  • Advising on future announcements
  • Summarising activity and disseminating to the business and our ownership association
  • Identifying other sources of input; regulators, third sector, interested organisations and source, analyse and review their input

Reporting and disseminating

  • Monthly summary briefings to various groups of colleagues and senior managers
  • Creating content and comments for trade publications, social media and PR statements for consumer, corporate and financial services media
  • Research and prepare answers to questions raised to the business and on competitor and regulator public output
  • Summarise and draw together information to prepare detailed positioning papers
  • Research and summarise forthcoming changes to the wider funeral industry on behalf of the ownership association

Knowledge/skills

  • Degree in politics, social policy or other relevant discipline
  • An effective influencer with proven organisational skills
  • Proactive relationship building with key stakeholder groups
  • Able to schedule time effectively and balance the demands of day to day monitoring and delivering usable content to the business
  • Strong relationship building and networking capability
  • Experience within a political party, public affairs consultancy or a parliamentary office in a role focused on gathering, analysing and summarising information (desirable
  • Flexibility of hours (some UK travel required)

 

Salary: £27,144 plus annual bonus Benefits: Free parking, pension contribution, free life insurance, subsided gym membership, various funded social events, fantastic career opportunities

Executive Assistant to CEO

We currently have a fantastic opportunity for an Executive Assistant to support our newly appointed CEO at our head office based in Bearsden on a full time, permanent basis.

In this newly created role, you will provide executive support in a one-on-one working relationship.  The ideal candidate will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organisational skills, and the ability to maintain a realistic balance among multiple priorities.

The Executive Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

 

Key Responsibilities

  • Liaison with the Board of Directors and Senior Management Team including drafting Agendas for key meetings, co-ordination and distribution of papers, minute taking and follow up on actions.
  • Support the CEO (with close co-operation with the Communications Team) on Shareholder and external relations management.
  • Preparation of briefing notes, presentations and speeches including alignment of input from all relevant internal experts; complete first draft of written communications with external stakeholders.
  • Contribute to and manage papers on market developments and trends, thought leadership and research into key issues.
  • Preparation of executive management information.
  • Support the CEO and Directors in strategic initiatives and projects.
  • Research, prioritise, and follow up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature. Determine appropriate course of action, referral, or response.
  • Work closely and effectively with the CEO to keep her well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated.
  • Provide a full PA service including meeting preparation and follow up, diary/email management and arranging travel and accommodation.

 

Experience Required

  • Strong organisational skills that reflect ability to perform and prioritise multiple tasks seamlessly with excellent attention to detail
  • Very strong interpersonal skills and the ability to build relationships with stakeholders, including colleagues, Board members and external parties
  • Expert level written and verbal communication skills
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Highly resourceful team-player, with the ability to also be extremely effective independently
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service and response
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
  • Forward looking thinker, who actively seeks opportunities and proposes solutions
  • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media platforms.

 

Education and Qualifications

• Bachelor's degree required

 

We are looking for a standout individual who can build positive relationships within the organisation and beyond.  Through frequent interactions with senior management across a range of functions, you will gain an excellent insight into the workings of the organisation providing a springboard to move to a role within the business after 2 – 3 years.

 

We offer a competitive salary (Circa £30,000), performance-related bonus, pension contribution, life insurance, subsidised gym membership and on-site parking.

 

To apply, please forward your CV and a covering letter outlining why you believe you are the right choice for this role.

Telesales Advisor

We are looking to appoint a number of Telesales Advisors to join our expanding Contact Centre based in Bearsden, this is a full time permanent role.

Reporting to a Telesales Manager, the Telesales Advisor is responsible for the generation of new business opportunities by effectively managing relationships to secure sales on a telephony basis.

Handling both inbound and outbound calls, you will promote Golden Charter products and services by delivering a consistently high level of customer service, ensuring the customer’s needs are at the heart of the sales process.

The successful applicant will be tenacious, self-motivated, target driven with a burning desire to succeed.

This is a fantastic opportunity for the right person to earn OTE of £27,000 plus

 

 

Key Responsibilities:

  • Identifying customer needs and closing sales opportunities
  • Cultivating relationships from initial enquiry to the conclusion of the sale
  • Making outbound calls to potential customers
  • Answering all incoming calls to the department
  • Cultivating relationships from initial enquiry to the conclusion of the sale
  • Promoting opportunities for incremental funeral plans referral and legal services through outlined company procedures.
  • Identifying customer needs and closing sales opportunities
  • Follow up on customer enquiries to maximise sales
  • Understanding and demonstrating high level of customer service
  • Promoting Golden Charter products to clients/customers
  • Work to daily/weekly sales targets
  • Utilise company systems to track and log correctly in order to produce quality management information
  • Maintaining a focus on achieving outlined quality standards

 

Personal Attributes:

  • Financial services background advantageous but not essential
  • Ability to pro-actively source sales opportunities
  • Experience in customer relationship management
  • Disciplined and enthusiastic with self-drive and motivation
  • Excellent telephone manner
  • Excellent organisational skills
  • Ability to manage workload
  • Ability to work to tight deadlines and cope under pressure
  • Apply high quality standards to all tasks in hand
  • Work co-operatively with others to achieve a common goal
Hours: Monday-Friday, between the hours of 9am-7pm
Salary: £17,245 plus uncapped commission (OTE £27,000) Benefits: Free parking, pension contribution, free life insurance, subsidised gym membership, various funded social events, fantastic career opportunities.

Shareholder Engagement Manager

We have a fantastic opportunity for a Shareholder Engagement Manager to join our Communications Team, based at our head office in Bearsden, Glasgow.

Our Communications team creates and oversees all corporate messaging on behalf of Golden Charter and ownership group SAIFCharter in media, trade and with policymakers.

The Shareholder Engagement Manager will support and manage the relationships between the Company, its ownership group’s representatives and its shareholders.

 

Key Responsibilities

Supporting the SAIFCharter Executive

  • Organising our Shareholder consultation meetings and progressing the actions
  • Supporting the Executive members
  • Preparing articles and responses to questions on behalf of the Chairman

Developing Our Shareholder Communications

  • Create the communications strategy for shareholders in conjunction with the wider business strategy.
  • Own the communication process for shareholders
  • Deliver the shareholder engagement plan and develop the members’ database

Integrating the SAIFCharter message through field sales activity

  • Design and deliver ongoing support for shareholders through work with executive members
  • Monthly briefing to field teams
  • Reviewing marketing communications from the shareholder’s perspective
  • Manage the shareholder membership renewal
  • Support National Sales Managers  in influencing key accounts and high potential businesses

 Knowledge/Skills

  • Strong leadership and people management skills
  • Experience managing external relationships in a franchise or a membership organisation is desirable
  • Effective planner
  • Digitally aware
  • Relationship management; advising, leading direction, producing solutions and addressing problems.
  • Degree level education
Salary - Circa £36,000 plus annual bonus
Benefits: Free parking, pension contribution, free life insurance, subsided gym membership, various funded social events, fantastic career opportunities.

Business Systems Analyst (Contract)

We have a fanastic opportunity for a Business Systems Analyst to join our IT department on a 6-12 month contract.

The Business Systems Analyst will operate as a member of the Transformational Project team within the IT Department.

The Business Systems Analyst role will have a primary focus on functional transition from our current bespoke Funeral Plan Processing system to its Oracle E Business Suite replacement. This will involve analysis and documentation of the existing product transactional structure, identification of potential data issues for investigation by development, and working with development/vendor in extracting the data into the format(s) required for transformation.

Extensive UAT will be taking place and the candidate will be expected to take a leading role in this, developing test scripts across multiple areas of business, performing the test scripts and recording the results thereof, and working with end users during their testing phase.

Building strong stakeholder relationships will form a vital part of the success for the role holder and positively influencing stakeholders to win their support for new ways of working will be essential.

 

 

 

Key Responsibilities:

  • An appetite for, and understanding of developing business focused target operating models
  • Analysis and documentation of the existing product transactional and configuration structure
  • Support in the mapping and migration of legacy functionality (transactional, product rules) into Oracle E Business Suite
  • Share best practices and act as a consultant for business stakeholders throughout the duration of each project, particularly in the earlier stages of concept, business case planning, and technology selection
  • Produce detailed functional design documents to match customer requirements
  • Participate in training design, documentation and delivery efforts
  • Participate in and lead, when needed, project meetings with the business stakeholders
  • Provide regular project status reports
  • Assist in overall project management from business case development to successful delivery, via a Toll Gate approach
  • Assist in the production of Business Intelligence reports

Skills and Experience:

  • Good technical knowledge of Oracle PL SQL is essential, with demonstrable delivery experience covering configuration, customization and development including complex query writing
  • Proven Oracle PL SQL skills
  • Experience of undertaking large-scale ETL processes
  • Experience of working with complex technical systems (within the Finance Sector)
  • Previous business and systems analysis experience
  • Strong analytical and problem solving skills and good attention to detail
  • Experience validating and prioritising requirements
  • Experience translating functional requirements into technical documents
  • Strong communications skills and ability to produce high quality technical material
  • Ability to identify and develop business benefit opportunities including analysing new & innovative technology
  • Ability to identify, quantify, mitigate and resolve risks
  • Experience using a reporting tool for the creation & regular production of BI reports
  • A strong technology flair and an innovative thinker
  • An understanding of Oracle E Business Suite and Oracle Forms is desirable

Personal Attributes:

  • Good communicator with the ability to build effective relationships with stakeholders
  • A determination for continuous improvement and never accepting the status quo
  • Completer/finisher with a proven desire to deliver assigned work on time and as per stakeholder requirements
  • The ability to perform well when under pressure
  • An ability to communicate complex matters in simple business language and strive for simplicity not complexity
  • A self-starter able to work independently with minimal supervision and collaboratively within a team
This role will be based at our head office in Bearsden, Glasgow. £400-500 per day

Senior Oracle Analyst

We are currently looking for a Senior Oracle Analyst/Programmer to join our growing IT department on a full time, permanent basis. As a Senior Oracle Analyst Programmer within our busy IT Team, you will be involved in the full development lifecycle both in new project work and supporting existing systems. You will be expected to be self-motivated and capable of working with minimal supervision and in a team environment to provide solutions.

Key Responsibilities

  • Work with business users and team members to analyse requirements and provide technical analysis and design solutions
  • Provide analysis of technical and functional problems and implementation of solutions
  • Produce accurate documentation for all stages of the lifecycle
  • Produce efficient and reliable code, and undertake unit testing to the highest standard
  • Perform and attend walkthroughs and quality reviews of own and others’ work
  • Provide accurate effort estimates to assist planning process
  • End to end development workstream management
  • Track progress and provide status reports on a regular basis
  • Prepare for and carry out systems implementations
  • Follow version control, data control, and change control procedures

Experience

Essential

  • Proven track record in software development using one or more development languages in a structured environment
  • Sound technical background in Oracle RDBMS
  • Detailed knowledge of Oracle Developer Suite including Forms and Reports
  • Excellent SQL & PL/SQL development skills (packages, stored procedures, functions)
  • Demonstrable version Control operational and administrative experience
  • A proven record of applying robust problem solving and analysis skills
  • Excellent team-working skills
  • Ability to prioritise and organise own workload and deliver to deadlines
  • Ability to use own initiative and self-motivate
  • Ability to work calmly under pressure
  • Experience of Version Control
  • Thorough, systematic approach
  • Commitment to producing high quality, accurate work

Desirable

  • Able to demonstrate strong presentation and communication skills including the ability to present information to peers and business users.
  • Experience of using standard systems development lifecycle models

Salary: £40-£45,000 plus annual bonus

Benefits: Free parking, pension contribution, free life insurance, subsidised gym membership, various funded social events, fantastic career opportunities