Careers with Golden Charter

Our people

The success of our business is down to our people and our priority is making Golden Charter a great place to work.  Part of this is achieved by recognising people’s potential, providing opportunities that fit their skills and talents and ensuring the appropriate support is in place.  All of this has contributed to us becoming an industry-leading organisation with sales growth in excess of 130% in the last 5 years.

Our people take pride in the work we do and in all customer interactions because we identify and provide learning and development opportunities that supports the business growth as well as their own development.  At all times, the customer is at the heart of everything we do.

Together we can do great things.

Careers

If you want to be part of this and benefit from being a member of an industry-leading business please contact us using the links below.

 

 

Katie Shannon Team Leader – Customer Support & Pendings

I joined Golden Charter in March 2013. During my time I have worked my way up from Administrator in the Allocations team to Deputy Team Leader in Processing, more recently becoming the Team Leader for Customer Support & Pendings. Throughout my journey I have been given all of the training and tools needed to reach my goal. I have made many friends, and feel there is a great community spirit making Golden Charter a fantastic place to work.

Liam McDonald Business Change Lead

I joined Golden Charter in 2013 as I was attracted to working for a growing business with a philosophy of promoting from within. I started as a Customer Service Advisor and within 18 months I took advantage of this philosophy and was successful in my application for the position of Continuous Improvement Lead. Golden Charter offers great opportunities to develop your career and gives you all of the required support to do so. The fact I have again more recently moved to a new role as Business Change Lead proves that Golden Charter really believes in its people and the value they can add to the business.

Available Positions

If you want to be part of this and benefit from being a member of an industry-leading business contact out HR team.

Positions available in Head Office

Finance Business Partner

Golden Charter is looking to recruit a Finance Business Partner to join our growing Finance team.  Reporting to the Head of Planning and Analysis, the Finance Business Partner will work closely with senior management in other parts of the business – predominantly our Legal Services Business Unit and the Marketing function – to provide insights based on analysis of operational and financial performance.
 
Responsibilities
·         Use of financial analysis to support decision-making and facilitate change by working closely with a number of different departments across the business.
·         Improving the impact, and understanding, of financial reporting on business performance by ensuring processes deliver reliable financial information in a format that enables senior managers to drive performance.
·         Bring financial performance challenge to the business areas, providing analysis and delivering insight that links financial reports to business strategies.
·         Responsibility for delivering budgeting and forecasting processes for agreed business areas.
·         Preparation and ownership of reliable and informative management and financial reports for senior management, including appropriate variance analysis and cost performance analysis.
·         Building partnerships and maintaining strong relationships with all senior managers and their teams.
Key Skills
·         A strong team player, who is resilient, motivated and not easily discouraged.
·         Excellent analytical prowess and an ability to identify trends and relationships across numerous datasets to inform decisions and support recommendations.
·         Ability to apply analytical skills beyond the traditional functions of finance and to bring them to bear on a broad range of commercial issues.
·         Advanced financial modelling skills, preferably trained in a recognised industry standard.
·         Highly developed oral, written, and presentation skills, with an ability to communicate financial information effectively to non-finance managers.
·         Ability to see value in the information you provide and to inspire others to make use of it.
Desirable Experience
·         Professional accounting qualification, with 3 years post-qualification experience.
·         Prior experience of working in a similar role, or ability to demonstrate transferable key skills.
·         Preferably experience working with a Marketing team assessing effectiveness of marketing activity
·         Ideally experience of working in both business-to-business and business-to-consumer environments, but not essential that both are covered.
Salary: £40,000-£45,000 (dependent on experience), plus annual bonus
Benefits: Onsite parking, pension contribution, life insurance, subsidised gym membership, various funded social events.

Deputy Team Leader

Golden Charter is looking to appoint a Deputy Team Leader to join our expanding and dynamic office on a full time basis. The role will be based at our Head Office in Bearsden.

The Deputy Team Leader will assist the Team Leader in managing and developing a high performing team in our Legal Services Operations. As well as being a competent team member, you will be required to provide leadership support for approx. 50% of your time.

Key Responsibilities:

In addition to team member responsibilities you will be required to support the management of the team in the following areas:

  • Deputise for TL where required
  • Deliver call monitoring and associated coaching
  • Liaise with QA and TL to support in the provision of QA feedback, suggesting areas for improvement and coaching
  • Provide escalation point for complaints and coaching/development
  • Support TL in day to day team activities, including work allocation and performance management
  • Role model Golden Charter values, demonstrating positive behaviours and approach
  • Demonstrate customer centricity, considering our clients and stakeholders in decision making
  • Work closely with TL to ensure consistent approach to leadership
  • Undertake specific responsibilities for agreed project implementations
  • Champion change and continuous improvement across the area

Personal Attributes:

  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Ability to manage and prioritise workload
  • High attention to detail
  • Ability to work to tight deadlines and cope under pressure
  • Ability to communicate effectively with colleagues and customers
  • Apply high quality standards to all tasks
  • Ability to work independently as well as co-operatively with others
  • Proactive and solution-focussed

Drive for Results

  • Work with the TL to maximise team performance
  • Guide and motivate others
  • Lead by example
  • Coach others to strive for results, influencing them to persevere when faced with difficulties
  • Help manage and organise team and department goals, incentives and priorities

Knowledge, Skills and Abilities

  • Fully competent in the use of Microsoft Word, Excel and Outlook
  • Numerate and data literate with good written and oral communication skills
  • Able to provide accurate and timely feedback
  • Able to prioritise and delegate efficiently
  • Able to recognise opportunities for continuous improvement

Hours: Monday-Friday, 9am-5pm

Salary: up to £19,000, plus up to 30% annual bonus

Benefits: Onsite parking, pension contribution, free life insurance, subsided gym membership, various funded social events, fantastic career opportunities

Oracle Specialist

As an Oracle Specialist within our busy IT Team, you will be involved in the full development lifecycle both in new project work and supporting existing systems and would act as the SME for EBS and Fusion. You will be expected to be self-motivated and capable of working with minimal supervision and in a team environment to provide solutions.

Key Responsibilities

  • Work with business users and team members to analyse requirements and provide technical analysis and design solutions
  • Configuration and maintenance of Oracle EBS and Fusion environments.
  • Provide analysis of technical and functional problems and implementation of solutions
  • Produce accurate documentation for all stages of the lifecycle
  • Produce efficient and reliable code, and undertake unit testing to the highest standard
  • Perform and attend walkthroughs and quality reviews of own and others’ work
  • Provide accurate effort estimates to assist planning process
  • Track progress and provide status reports on a regular basis
  • Prepare for and carry out systems implementations
  • Follow version control, data control, and change control procedures

Experience

Essential

  • Proven track record in software development using one or more development languages in a structured environment
  • Sound technical background in Oracle RDBMS, ideally 10g, 11G and 12C.
  • Experience with Oracle Weblogic and SOA
  • Hands on experience with Oracle Fusion Middleware products
  • Detailed knowledge of Oracle Developer Suite including Apex
  • Experience with Oracle EBS
  • Excellent SQL & PL/SQL development skills (packages, stored procedures, functions)
  • A proven record of applying robust problem solving and analysis skills
  • Excellent team-working skills
  • Ability to prioritise and organise own workload and deliver to deadlines
  • Ability to use own initiative and self-motivate
  • Ability to work calmly under pressure
  • Experience of Version Control
  • Thorough, systematic approach
  • Commitment to producing high quality, accurate work

Desirable

  • Able to demonstrate strong presentation and communication skills including the ability to present information to peers and business users.
  • Experience of using standard systems development lifecycle models

Salary - £40-£50,000 plus up to 30% annual bonus

Benefits: On-site parking, pension contribution, life insurance, subsidised gym membership, fantastic career opportunities.

Oracle Developer

As an Oracle Developer within our busy IT Team, you will be involved in the full development lifecycle both in new project work and supporting existing systems. You will be expected to be self-motivated and capable of working with minimal supervision and in a team environment to provide solutions.

Key Responsibilities

  • Work with business users and team members to analyse requirements and provide technical analysis and design solutions
  • Provide analysis of technical and functional problems and implementation of solutions
  • Produce accurate documentation for all stages of the lifecycle
  • Produce efficient and reliable code, and undertake unit testing to the highest standard
  • Perform and attend walkthroughs and quality reviews of own and others’ work
  • Provide accurate effort estimates to assist planning process
  • Track progress and provide status reports on a regular basis
  • Prepare for and carry out systems implementations
  • Follow version control, data control, and change control procedures

Experience

Essential

  • Proven track record in software development using one or more development languages in a structured environment
  • Sound technical background in Oracle RDBMS, ideally 10g
  • Detailed knowledge of Oracle Developer Suite including Forms and Reports
  • Excellent SQL & PL/SQL development skills (packages, stored procedures, functions)
  • A proven record of applying robust problem solving and analysis skills
  • Excellent team-working skills
  • Ability to prioritise and organise own workload and deliver to deadlines
  • Ability to use own initiative and self-motivate
  • Ability to work calmly under pressure
  • Experience of Version Control
  • Thorough, systematic approach
  • Commitment to producing high quality, accurate work

Desirable

  • Able to demonstrate strong presentation and communication skills including the ability to present information to peers and business users.
  • Experience of using standard systems development lifecycle models

Salary: £35-£45,000 plus up to 30% annual bonus

Benefits: Onsite parking, pension contribution, free life insurance, subsided gym membership, various funded social events, fantastic career opportunities.

Allocations Assistant

We are currently looking for an Allocations Assistant to join their expanding Allocations Department, initially on a 6 month contract however may lead to permanent.

Allocations agents are responsible for allocating pre-paid funeral plans and insurance policies to funeral directors across the UK within agreed timescales while following company guidelines and working as part of a team.  The role also involves proactively handling any processing or customer service issues, queries or complaints that arise during processing the allocation of a plan as well as answering inbound customer service calls and funeral director enquiries in line with company guidelines.

 

Key Responsibilities: 

  • Making outbound calls to offer and allocate pre-paid funeral plans and legally charged insurance policies to funeral directors
  • Making calls to customers, funeral directors and other stakeholders to ensure a smooth progression/ allocation of a plan or legally charged policy while maintaining and exceeding service standards
  • Answering inbound calls providing support on new or existing customer and funeral director enquiries, complaints or concerns
  • Liaising with internal and external customers and stakeholders  
  • Ad hoc administrative tasks and duties as required
  • Ensuring that Golden Charter standards of performance and customer service are maintained and exceeded at all times

 

Personal Attributes: 

  • Disciplined and enthusiastic with self-drive and motivation
  • Excellent telephone manner
  • Excellent organisational skills
  • Excellent attention to detail
  • Ability to manage workload
  • Ability to work to tight deadlines and cope under pressure
  • Apply high quality standards to all tasks in hand

 

Hours:     Monday to Friday, 9am-5pm

Salary:     £16,585

Benefits:  Onsite parking, pension contribution, free life insurance, subsidised gym membership, various funded social events, fantastic career opportunities

Legal Services Operator

We are currently recruiting for our expanding Legal Services Operations Department and looking for forward thinking, customer focussed individuals to join us on a full time basis. The role is diverse and our team members are expected to perform various administrative duties which may include drafting Wills and preparing Power of Attorney documentation. The ideal candidate will enjoy a challenge and be willing to learn and grow with our exciting ambitions for the area. The role is based at our head office in Bearsden.

Key Responsibilities

  • Where necessary

o Produce and manage Will and Power of Attorney documentation

o Facilitate the creation of Legal Services products in customer database

o Create and manage the customer journey for Trust and Probate products

o Manage a varying level of tasks and deadlines

o Work in conjunction with key stakeholders including field staff and support departments

o Liaise and work with external partners and Solicitors

o Answer telephone, email and written enquiries from customers

o Investigate and resolve queries balancing the needs of the business and the customer

Desired skills

  • Full training will be given, however experience in legal services or similar would be advantageous
  • Numerate and data literate with good written and oral communication skills
  • Proficient in the use of CRM systems and Microsoft packages, eg Microsoft Excel, Word, Outlook
  • Sound problem solving skills

Personal Attributes

  • Customer focused
  • High quality standards with attention to detail
  • Pro-active with an ability to work independently and co-operatively
  • Receptive to feedback with a passion to self-develop

Hours - Monday-Friday, 9am-5pm

Salary - £18,500 - £20,468 depending on experience, plus up to 30% annual bonus

Benefits - Pension contribution, on-site parking, free life insurance, subsidised gym membership, various funded social events, fantastic career opportunities

 

Telesales Advisor

We are looking to appoint a number of Telesales Advisors to join our expanding and dynamic office based in Bearsden to support our continued growth.

Reporting to a Telesales Manager, the Telesales Advisor is responsible for the generation of new business opportunities by effectively managing relationships to secure sales on a telephony basis.

Handling both inbound and outbound calls, you will promote Golden Charter products and services by delivering a consistently high level of customer service, ensuring the customer’s needs are at the heart of the sales process.

The successful applicant will be tenacious, self-motivated, target driven with a burning desire to succeed.

This is a fantastic opportunity for the right person to earn OTE of £27,000 plus

Key Responsibilities:

  • Identifying customer needs and closing sales opportunities
  • Cultivating relationships from initial enquiry to the conclusion of the sale
  • Making outbound calls to potential customers
  • Answering all incoming calls to the department
  • Cultivating relationships from initial enquiry to the conclusion of the sale
  • Promoting opportunities for incremental funeral plans referral and legal services through outlined company procedures.
  • Identifying customer needs and closing sales opportunities
  • Follow up on customer enquiries to maximise sales
  • Understanding and demonstrating high level of customer service
  • Promoting Golden Charter products to clients/customers
  • Work to daily/weekly sales targets
  • Utilise company systems to track and log correctly in order to produce quality management information
  • Maintaining a focus on achieving outlined quality standards

Personal Attributes:

  • Financial services background advantageous but not essential
  • Ability to pro-actively source sales opportunities
  • Experience in customer relationship management
  • Disciplined and enthusiastic with self-drive and motivation
  • Excellent telephone manner
  • Excellent organisational skills
  • Ability to manage workload
  • Ability to work to tight deadlines and cope under pressure
  • Apply high quality standards to all tasks in hand
  • Work co-operatively with others to achieve a common goal

Salary: £17,245 plus £30 commission per sale (uncapped commission)

Hours: Monday-Friday, between the hours of 9am-7pm

Benefits: Onsite parking, pension contribution, free life insurance, subsidised gym membership, various funded social events, fantastic career opportunities.

Appointment Setter

We are looking to appoint an Appointment Setter to join our expanding and dynamic office based in Bearsden to support our continued growth.

The Appointment Setter is responsible for the generation of new Legal Services business opportunities, through booking appointments for field sales consultants.

Handling both inbound and outbound calls, you will promote Golden Charter products and services by delivering a consistently high level of customer service, ensuring the customer’s needs are at the heart of any appointment.

The successful applicant will be tenacious, self-motivated, target driven with a burning desire to succeed.

This is a fantastic opportunity for the right person to earn OTE of £21,000 plus.

Key Responsibilities:

  • Making outbound calls to potential customers
  • Answering all incoming calls to the department
  • Booking appointments for sales consultants to visit potential customers
  • Identifying customer needs ensuring capacity verification is completed
  • Promoting opportunities for funeral plans referral through outlined company procedures.
  • Understanding and demonstrating high level of customer service
  • Promoting Golden Charter products to clients/customers
  • Maintaining a focus on achieving outlined quality standards
  • Work to appointment booked daily/weekly targets

Personal Attributes:

  • Disciplined and enthusiastic with self-drive and motivation
  • Excellent telephone manner
  • Excellent organisational skills
  • Excellent attention to detail
  • Ability to work to tight deadlines and cope under pressure

Salary: £17,245 plus £10 commission per sale (uncapped commission)

Hours: Monday-Friday between the hours of 9am and 7pm.

Benefits: Onsite parking, pension contribution, free life insurance, subsided gym membership, various funded social events, fantastic career opportunities.