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Covid FAQs

Coronavirus and COVID-19 FAQs

Last updated: 25 Jun 2020

Section 1 - What is the impact of coronavirus and COVID-19?

At Golden Charter, we remain open at this unprecedented time. We are still here to provide help, support and guidance while things are different and so have compiled a list of Frequently Asked Questions about funerals and funeral plans during the pandemic which you can view below.

Section 2 - How can I register a death?

The process for registering a death has temporarily changed due to the Covid-19 outbreak.

A death should now be registered remotely within five days where possible. The doctor will send the Medical Certificate of Cause of Death (MCCD) electronically directly to the registrar, rather than giving the certificate to the next of kin.

  •   In England and Wales you should contact the local registry office. You can contact any registry office but it will be quicker if you use the one in the area where the person died.

  • In Northern Ireland, the doctor or hospital will forward a MCCD to the General Register Office for Northern Ireland (GRONI), who will forward it to the registration office which covers the deceased’s home address. You should contact your nearest District Registration Office.

  •   In Scotland, once the doctor confirms they have sent the MCCD to the registrar, the next of kin should contact the registrar by telephone or email to make arrangements.

  • In the Republic of Ireland, you can apply to register a death or purchase a certificate of death by telephone, e-mail or by post depending on the cause of death. There is no requirement or facility for you to attend the civil registration service offices in person.

Some registration offices are beginning to open for high priority cases so it may be best to check within your area here and find your local registry office here.

Section 3 - In what ways are funerals now different?

The duties of funeral directors have not changed in that your loved one will still be given the utmost care. Across the board that restrictions on attendance at funerals continue. However, some families are choosing to organise an additional celebration at a later date, after the funeral has taken place and restrictions have been lifted. Check with the selected funeral director for tailored advice on what the restrictions are in your area.

Section 4 - Who is allowed to come to the funeral?

The maximum number of mourners who can attend a funeral in person differs throughout the four nations and sometimes between counties and health boards, so check with the selected funeral director as they will have the up to date information for you and your chosen venues.

Mourners should follow social distancing when travelling to and from and during the funeral service.

In order to adhere to strict government guidelines ensuring a safe distance of at least 2 metres can be maintained between attendees, some smaller venues may have further restrictions in place.

Some venues have put measures in place to allow mourners who cannot attend a funeral to do so remotely via video link. Your chosen funeral director will also be able to advise you on this.  

Section 5 - What if some of the funeral attendees are experiencing symptoms of coronavirus?

Anyone experiencing symptoms should not attend a funeral in person, in line with government advice. 

Section 6 - Can I still arrange a Golden Charter pre-planned funeral?

Yes. You can still initiate funeral proceedings in the same way, with a single call to the chosen funeral director who will advise you on the next steps. 

Section 7 - I am self-isolating. Can I still arrange a pre-planned funeral?

Yes, but you should continue to follow all the government guidance and contact the funeral director by phone.

Section 8 - What if I’m unable to get in touch with the selected funeral director?

If you’re struggling to contact the funeral director selected to carry out the funeral plan, please contact our Customer Service team and we will assist. Call us free on 0800 833 800 or email contact@goldencharter.co.uk. Our team is available from Monday to Friday, between 9am and 5pm. 

Section 9 - Can I still take out a funeral plan?

Yes, you can still take out a funeral plan either over the phone by calling 0808 169 4534 or by going online. Our funeral plans continue to be available at 2020 prices.

Section 10 - What if I am struggling to pay my instalments?

We understand that restrictions are affecting many people’s income. If you’re struggling to make your monthly payments, please get in touch with our Customer Service team to discuss how we can help. Call us free on 0800 833 800 or email contact@goldencharter.co.uk. Our team is available from Monday to Friday, between 9am and 5pm. 

Section 11 - Will my funeral plan still cover the cost of my funeral?

Yes – the current situation has not affected the ability of the Golden Charter Trust to pay for funerals in any way.

While economic fluctuations can be a worrying time for all, the Golden Charter Trust uses a careful and diverse strategy which has meant that they have felt a fraction of the impact seen elsewhere in the stock market.

With the fixed monthly payment option, money is paid to a UK life insurance company and managed by them. For more information, please contact our Customer Service team on 0800 833 800 or email  contact@goldencharter.co.uk. Our team is available from Monday to Friday, between 9am and 5pm.

Section 12 - What if part of a funeral plan can’t be delivered due to current restrictions?

Where particular services included in a funeral plan can’t be delivered due to current restrictions, a refund will be made to the estate or next of kin. For more information, please contact our Customer Service team on 0800 833 800 or email contact@goldencharter.co.uk. Our team is available from Monday to Friday, between 9am and 5pm. 

Section 13 - Not answered your question?

If you still have questions or for more information, please contact our Customer Service team on 0800 833 800 or email contact@goldencharter.co.uk. Our team is available from Monday to Friday between 9am and 5pm.

We will also be providing updates via our Facebook page too. Please stay safe, we will get through this together.