Coronavirus and COVID-19 FAQs

At Golden Charter, we remain open at this unprecedented time of lockdown. We are still here to provide help, support and guidance while things are different and so have compiled a list of Frequently Asked Questions about funerals and funeral plans during coronavirus and COVID-19. We’re closely following the UK government advice and guidance on funerals during this time and working closely with our network of independent funeral directors. This means that this area is likely to change as time progresses and rules change.

Coronavirus and COVID-19 FAQs

How can I register a death?

The process for registering a death has temporarily changed due to COVID-19.

  • Death registrations are now taking place remotely. The  doctor  will  send  the medical  cause  of  death  certificate  electronically  directly  to  the registrar, rather than giving the certificate to the next of kin.
  • In  England,  Wales  and  Northern  Ireland,  the  registrar  will  contact  the  next  of  kin  to arrange a time to complete the registration over the phone.
  • In Scotland, once the doctor confirms they have sent the death certificate to the registrar, the next of kin should contact the registrar by telephone or email to make arrangements.
  • In the Republic of Ireland, you can apply to register a death or purchase a certificate of death by e-mail or by post. There is no requirement or facility for you to attend the civil registration service offices in person.
  • Funeral directors are now also authorised to register a death if they are arranging the funeral and have permission from the next of kin. However, they are not obliged to do so.

In what ways are funerals now different?

The duties of funeral directors have not changed in that your loved one will still be given the utmost care. Many funerals will require scaling back in terms of the numbers able to attend. However, many families are choosing to organise an additional celebration at a later date, after the funeral has taken place and restrictions have been lifted.

Who is allowed to come to the funeral?

The number of mourners should ensure a safe distance of at least 2 meters can be maintained between attendees. Alongside the funeral director, chapel attendant and funeral staff, the following can attend where possible:

  • members of the person’s household
  • family members
  • friends
  • a celebrant of choice if requested by the bereaved.

 

Mourners should follow social distancing when travelling to and from and during the funeral service.

In order to adhere to strict government guidelines some smaller venues may have further restrictions in place. Some crematoria have put measures in place to allow mourners who cannot attend a funeral to do so remotely via video link. Your chosen funeral director will be able to advise you on this. 

Check with your local funeral director for information and guidelines specific to your area.

What if some of the funeral attendees are experiencing symptoms of coronavirus?

Anyone experiencing symptoms should not attend a funeral in person, in line with government advice.

Can I still arrange a Golden Charter pre-planned funeral?

Yes. You can still initiate funeral proceedings in the same way, with a single call to the chosen funeral director who will advise you on the next steps.

I am self-isolating. Can I still arrange a pre-planned funeral?

Yes, but you should continue to follow all the government guidance and contact the funeral director by phone instead of visiting their office.

What if I’m unable to get in touch with the selected funeral director?

If you’re struggling to contact the funeral director selected to carry out the funeral plan, please contact our Customer Service team and we will assist. Call us free on 0800 833 800 or email contact@goldencharter.co.uk. Our team is available from Monday to Friday, between 9am and 5pm.

Can I still take out a funeral plan?

Yes, you can still take out a funeral plan either over the phone or by going online. The cost of our funeral plans are frozen at 2019 prices.

What if I am struggling to pay my instalments?

We understand that restrictions are affecting many people’s income. If you’re struggling to make your monthly payments, please get in touch with our Customer Service team to discuss how we can help. Call us free on 0800 833 800 or email contact@goldencharter.co.uk. Our team is available from Monday to Friday, between 9am and 5pm.

Will my funeral plan still cover the cost of my funeral?

Yes – the current situation has not affected the ability of the Golden Charter Trust to pay for funeral in any way.

While economic fluctuations can be a worrying time for all, the Golden Charter Trust uses a careful and diverse strategy which has meant that they have felt a fraction of the impact seen elsewhere in the stock market.

This excludes the Fixed monthly payment option where money is paid to a UK life insurance company and managed by them. For more information, please contact our Customer Service team on 0800 833 800 or email contact@goldencharter.co.uk. Our team is available from Monday to Friday, between 9am and 5pm.

What if parts of a funeral plan can’t be delivered due to current restrictions?

Where particular services included in a funeral plan can’t be delivered due to current restrictions, a refund will be made to the estate or next of kin. For more information, please contact our Customer Service team on 0800 833 800 or email contact@goldencharter.co.uk. Our team is available from Monday to Friday, between 9am and 5pm.

Not answered your question?

If you still have questions or for more information, please contact our Customer Service team on 0800 833 800 or email contact@goldencharter.co.uk. Our team is available from Monday to Friday between 9am and 5pm.

We will also be providing updates via our Facebook page too. Please stay safe, we are getting through this together.