Golden Charter is proud to be registered with the Funeral Planning Authority, but what is the FPA and how does it help our customers?
The Funeral Planning Authority (FPA)
With over 600,000 funerals taking place every year in the UK, it's important that people that have purchased funeral plans get the funeral they have paid for when it is needed. The FPA was set up in 2002 to protect consumer interests in the UK funeral planning sector, overseeing the pre-paid funeral plan industry and ensuring the highest standards of professionalism are met.
Who runs the FPA?
The FPA is run by a board of four senior representatives of the industry, with an independent Chair and Chief Executive. The board creates and amends the Rules and Code of Practice to keep it in line with changes in best practice within the industry, ensuring you get what you want, when you need it. There is also a Compliance Committee made up of professionals from appropriate backgrounds within the industry to help check on companies and deal with customer complaints.
The FPA is funded from a levy on all registered providers, but has no direct association with any individual provider.
How does the FPA's Code of Practice benefit customers?
Funeral plan providers register with the FPA to demonstrate their commitment to offering a quality service. The FPA's Code of Practice contains guidance related to professional conduct, pledges to the customer and complaints procedures. It urges businesses to be courteous, conscientious, dignified and professional towards everyone.
The FPA Code of Practice also protects against unsolicited calls, emails and post, and states that customer information should always be kept confidential. It also outlines the funeral plan provider's duty to provide a transparent service for you and your loved ones, so you know you're getting the service you paid for.
What if I'm thinking of choosing an unregistered provider?
The FPA recommends that customers choose a provider registered with the FPA. Anyone considering buying a funeral plan from an unregistered provider should make very sure that they are completely clear on how their money will be safeguarded, exactly what is (and what is not) included in the plan and how the provider will ensure the funeral will be carried out in line with the wishes expressed at the time the plan is purchased.
How does the FPA monitor the industry?
The FPA's Compliance Committee continually monitors the performance of every FPA registered provider. This includes visiting the business premises, questioning employees or representative of the provider, and gathering relevant information on the company and more. The FPA also ensures that funds are appropriately held in a trust and regularly reviewed and audited, or paid towards appropriate life assurance policies.
Golden Charter and the FPA
As an FPA registered provider, Golden Charter is committed to protecting our customers' payments and guaranteeing to cover the funeral director\'s services specified in your plan and over 500,000 people have already trusted us to take care of their funeral planning needs. To find out how we can help with your funeral planning needs, visit our website or call 0808 169 4534.