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About Us

About us

Golden Charter is proudly owned by independent funeral directors and is the only funeral plan provider recommended by the Society of Allied & Independent Funeral Directors (SAIF). Over 815,000 customers have chosen to plan ahead with us.*

Golden Charter is owned by the people who understand your needs best - independent funeral directors. What's more, we have a wider network of funeral director branches than Co-op.*

From 29 July 2022, the funeral plan market will become regulated by the Financial Conduct Authority (FCA). You may have seen some recent media coverage around this. Click here for a message from us on FCA regulation.

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You're in the best of hands, that's a promise

With over 30 years' experience in the funeral industry, we're one of the UK's leading funeral plan providers.*

First and foremost, we’re owned by an association of independent funeral directors and we work with over 2,800 funeral director businesses across the UK*. Many of them are family run, with roots in their communities and a reputation for service and support.

Working alongside the independent funeral directors we represent, everyone at Golden Charter believes we have a responsibility to go the extra mile for our customers and their families. With a Golden Charter funeral plan, you can be sure of a genuinely personal service, for you and your family, when it matters most.

We offer the widest choice of independent funeral directors in the UK* and if you have a preferred funeral director in mind, let us know when you apply. Even if they're not part of our network, we can ask them to accept your plan.

A genuinely personal service for you and your family

Golden Charter is a trusted funeral plan provider for a reason

We believe our plans offer value for money and choice. Our plans are priced to ensure you receive the funeral you expect at the time it's required, with no hidden charges or fees, and, crucially, with no compromise on service or quality. Your payments are protected and, once your plan is paid for*, they are guaranteed to cover the funeral director’s services included in your plan.

Having that reassurance is essential when you’re planning for later life. We believe it’s one of the main reasons why 94% of our customers said they were satisfied or very satisfied with our service, and 93% would recommend us to a friend. What’s more, over 815,000 customers have chosen to plan ahead with us, and now you can have that peace of mind too.

Don't just take our word for it, read more of what our customers are saying on Trustpilot, one of the UK’s most popular review websites.

A brand you can trust

When you need us, we'll be there

No one likes to think about death or funerals, whether it's our own or our loved ones'. But having a funeral plan can often help to make things that little bit more bearable. It can be very comforting to know that when the time comes, your funeral wishes will be taken care of.

Your payments are protected

When you take out a Golden Charter funeral plan, you can rest assured that your payments are protected. Your money is held in the Golden Charter Trust* which is run by a Board of Trustees completely independent of Golden Charter. The Trust ensures all future funerals can be paid for - find out more about the Trust and how it protects customers’ payments here.

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We're here to help

We understand that it can be hard to think about your funeral and you may be unsure where to start. That’s why we’re here, to help you with any questions you have and to guide you through setting up a funeral plan in order to give your family the gift of peace of mind. 

You can compare our range of plans, request an information pack or if you'd prefer to speak to someone, call one of our advisors on 0808 169 4534.