With the exception of our Direct Cremation Plan, you can let us know if you have a preferred funeral director when you call or at step three of the online purchase journey. If it isn’t possible to appoint your plan to your preferred funeral director, we’ll inform you and work with you to choose an alternative. If you don’t have a preference, we’ll simply appoint a funeral director near you from our network of local, independently owned funeral directors.

A funeral director is responsible for arranging and overseeing funeral services. Their duties include handling legal documentation, preparing the deceased, coordinating with crematoriums or burial sites, organising transportation, and supporting families throughout the funeral process. Funeral directors ensure that all aspects of a funeral run smoothly and respectfully according to the wishes of the deceased and their family.

Golden Charter is one of the UK's largest funeral plan providers. We partner with a network of over 3,000 independent funeral directors across the UK* - professionals who are rooted in their local communities and committed to providing personal, compassionate care. When you search through our directory, you're connecting with trusted, independent businesses - not a chain or franchise.

*Based on number of funeral director branches in the UK accepting Golden Charter plans as at January 2026.