Privacy Policy

This Privacy Policy sets out the data-processing practices carried out through the use of the Internet and any other electronic communications networks by Golden Charter Ltd. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at dataservices@goldencharter.co.uk. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Privacy Policy

Section 1 - Information Collected

We collect information from visitors to this website through the use of online forms.  We also collect information about the transactions you undertake through this site, including details of payment cards used. We collect additional information automatically about your visit to our website. Please see below.

Section 2 - Use of Personal Information

We process personal information collected via this website for the purposes of:

  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering your plan application and plan records
  • Crime prevention and prosecution of offenders
  • Carrying out market research
  • Providing you with information about our products and services

We will send you information according to the information you submit via our data capture form.  If you would like to change these preferences at any point, please email us at dataservices@goldencharter.co.uk or call us on 0800 111 4514. Alternatively, you can write to The Data Controller, Golden Charter, Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Glasgow G61 1BF.

Section 3 - Marketing

Please note that your information may be used to send you details of those products or services we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed your application or enquiry.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email, post or telephone) that we use to contact you,  please email us at dataservices@goldencharter.co.uk or call us on 0800 111 4514. Alternatively, you can write to The Data Controller, Golden Charter, Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Glasgow G61 1BF.

Section 4 - Disclosures

We will not share your data with third parties for marketing purposes.

Section 5 - Other Websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Section 6 - Subject Access Requests

You have the right to see what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please write to The Data Controller, Golden Charter, Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Glasgow G61 1BF.  We are entitled to charge a fee for dealing with a subject access request – at present the maximum fee is £10.00.

Section 7 - Internet-Based Transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis.  This means, for instance, that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.  By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Section 8 - Amendments

Please note that this Privacy Policy is subject to change from time to time.  It was last updated in March 2013.

Section 9 - Use of Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.  Find out more about cookies on www.allaboutcookies.org.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns.

Most browsers will allow you to turn off cookies.  If you want to know how to do this, please look at the menu on your browser, or look at the instructions on www.allaboutcookies.org. Please note however that turning off cookies may restrict your use of our website.

If you have any questions regarding our Privacy Policy, please contact us by emailing customerservices@goldencharter.co.uk or calling 0800 833 800.