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Golden Charter > Legal Disclaimer

Legal Disclaimer

Last updated: 20 Mar 2023

Section 1 - Purpose of the Site

The content of this site is provided for general information purposes. Selected products and services are offered for sale in designated locations on the site. Elsewhere on this site neither the information nor any opinion expressed on this site is an offer to provide any specific product or service.

Section 2 - Use of Site

Golden Charter Limited has made all reasonable efforts to ensure the contents of this site are factually correct, current, and complete. However, Golden Charter Limited cannot accept liability for any loss of any kind incurred as a result of reliance on the information provided in this site or any other website which can be accessed by a link from this site, or the functioning of this site. See below the Linking Policy. The contents of this site are subject to change without notice.

Golden Charter Limited excludes to the fullest extent permitted by law all liability for any claims, penalties, losses, damages, costs or expenses arising from the use of, or inability to use, this site or from any unauthorised access to or alteration of the site.

This site is established in the United Kingdom and is directed to United Kingdom residents only. Scottish law governs these Terms and Conditions and your use of this website. By accessing this site you agree to submit to the exclusive jurisdiction of the Scottish Courts in relation to any claim or dispute arising out of or connected with your use of the site. If a dispute arises from the purchase of a funeral plan in England, Wales or the Channel Islands the resulting Agreement will governed by the law of England and the parties agree that any dispute will be settled by the English Courts. If the purchase is of a funeral plan in Scotland or Northern Ireland the resulting Agreement will be governed by the law of Scotland and the parties agree that any dispute will be dealt with by the Scottish Courts.

Section 3 - Contact Details

Contact Details for Golden Charter Limited can be accessed from the Contact Us link on the homepage of this website or by clicking here.

Section 4 - Links to This Website

You may create a link from your website to the home page of this website provided that you do not link to this website from any site containing obscene, defamatory, threatening, inflammatory or degrading material or material which infringes the intellectual property or other rights of any third party or which is otherwise unlawful. By linking to this website, you agree that you have read and agree to be bound by this Linking and Framing Policy ("this Policy"). You agree not to use any trademark of Golden Charter Limited or any related graphic, as a link without prior written authorisation from Golden Charter Limited. If you do create a link to this website, you do so at your own risk and this Policy and Terms and Conditions of Use of this website apply to all use of this website via the link. Links are permitted to the home page only and not to any other pages of this website. Any deep-linking to or framing of this website may only be made with the prior written consent of Golden Charter Limited. Applications should be made by telephoning 0800 833 800.

You must not misrepresent your relationship with Golden Charter Limited or present false or misleading impressions about Golden Charter Limited. Links may not be used in a manner that implies or suggests that Golden Charter Limited approves or endorses you, your website or your goods and/or services (except as Golden Charter Limited may have agreed separately with you in writing). Golden Charter Limited shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend Golden Charter Limited against all claims arising out of or based on your website.

Golden Charter Limited reserves the right at any time and in its sole discretion to request that you remove all links or any particular link to this website from your website.

Section 5 - Licence

Subject to your compliance with the above terms, Golden Charter Limited grants you a limited, non-exclusive, non-transferable, royalty-free licence to use Golden Charter Limited's name solely for the purpose of establishing any permitted link under this Policy. Except for the limited licence to use Golden Charter Limited's name as set out and otherwise as may be permitted by applicable law, you may not use any of Golden Charter Limited's trademarks for any other reason without the express written permission of Golden Charter Limited Golden Charter Limited may at any time, at its sole discretion, without cause, terminate the licence to use Golden Charter Limited's name and your right to link to any pages on this website. In such event, upon request, you agree to immediately remove all links to this website and to cease using Golden Charter Limited's name for linking purposes. Thereafter, any future links to this website by you will require the express written permission of Golden Charter Limited. Golden Charter Limited reserves the right to amend this Policy at any time. By continuing to link to this website, you agree to be bound to and abide by this Policy, as well as the Terms and Conditions of use on this website, as amended from time to time.

Golden Charter Limited reserves the right to employ all necessary measures at any time to remove any linking to or framing of this website.

Section 6 - Links from This Website

Golden Charter Limited does not monitor or review the content of websites which can be accessed by a link from this website. Opinions expressed or information provided on any linked sites are not necessarily shared or endorsed by Golden Charter Limited. Golden Charter Limited is not the publisher of material appearing on or available via any linked website and will not be held liable for any information, advertising, products or services on or offered from such sites, nor can Golden Charter Limited guarantee your privacy where you access other websites via this website. Any dealings between you and any third party advertisers or suppliers found on or via this website, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or supplier. Golden Charter Limited is not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.

Section 7 - Security Policy

Golden Charter Limited makes every effort to maintain customer confidentiality and security when making any transactions. This includes taking steps to ensure the security of your credit or debit card details and personal information. Our practice reflects current security standards. If these standards or the law changes our practices and this policy will be updated accordingly. Bank and credit card details provided for purchases online from this site are processed by Stripe, and are not viewed or retained by Golden Charter Limited (single payment and deposits only).

Section 8 - Data Protection Policy

We respect your privacy and are firmly committed to protecting your information. The law places certain obligations on us and we have put further procedures in place so that the data you provide will only be used in a lawful and fair way and that we will never mislead you about the use of your data.

For further information on how we deal with your personal information please refer to our Privacy Policy.

Section 9 - Royal British Legion and Poppyscotland donation

*The £25 donation is an additional benefit of purchasing an eligible Golden Charter funeral plan between 29 May 2024 and 31 July 2024 only. Exact dates of availability will depend on the funeral director. Plans purchased directly through Golden Charter will be eligible from 29 May 2024 to 14 June 2024.

The donation may not be made if you cancel your plan within 30 days.

Depending on your chosen funeral director, the donation will be made by either the funeral director or Golden Charter Limited.

Golden Charter Limited will make the donation to RBL / Poppyscotland after 30 days of your plan start date.

The donation cannot be used as a discount and cannot be exchanged for a cash alternative.

This offer does not affect your statutory rights nor your rights and obligations under your Golden Charter funeral plan, which are contained in the relevant plan Terms & Conditions; Golden Charter’s decision on the operation of this offer is final. If you have any complaints or enquiries about this donation you can contact Golden Charter by: Email to; writing to: Customer Service Team, Golden Charter, Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Glasgow, G61 1BF; Calling: 0800 833 800 (9am to 5pm, Mon to Fri).

This offer is made available to you by Golden Charter Limited trading as Golden Charter Funeral Plans is authorised and regulated by the Financial Conduct Authority, FRN: 965279.